Terms & Conditions

Introduction

Welcome to Propiva.

These Terms & Conditions govern your use of the Propiva website and platform. By accessing or using Propiva, you agree to comply with these terms.

If you do not agree with these Terms & Conditions, you should not use the platform.

About Propiva

Propiva is a UK-focused property compliance and management platform designed to help landlords manage:

  • Compliance documents
  • Tenancy records
  • Maintenance tracking
  • Tenant document sharing
  • Property organisation

Propiva is an organisational and administrative tool only and does not provide legal, financial, or professional advice.

Eligibility

By using Propiva, you confirm that:

  • You are at least 18 years old
  • You are legally able to enter into a binding agreement
  • Any information you provide is accurate and up to date

User Accounts

Users are responsible for:

  • Maintaining the confidentiality of login credentials
  • All activity carried out under their account
  • Ensuring account information remains accurate

You must not:

  • Share your account with others
  • Attempt to gain unauthorised access to the platform
  • Use the platform for unlawful purposes

Propiva reserves the right to suspend or terminate accounts that breach these terms.

Subscription & Billing

Certain features of Propiva may require a paid subscription.

Subscription terms:

  • Prices are displayed on the website and may change in future
  • Monthly and annual plans renew automatically unless cancelled
  • Payments are processed securely through third-party payment providers such as Stripe
  • Failure to pay may result in restricted access or account suspension

Users can cancel subscriptions at any time, however payments already made are generally non-refundable unless required by law.

Free Plan Limitations

The Free plan is limited to:

  • 1 property per account
  • Limited maintenance usage

Certain features may not be available on the Free plan, including:

  • Notes and timelines
  • CSV exports
  • Additional portfolio functionality

Propiva may modify plan features and limits from time to time.

User Content & Uploaded Documents

Users may upload documents and information to the platform, including:

  • Compliance certificates
  • Tenancy documents
  • Maintenance records
  • Tenant identity and referencing documents

Users are responsible for ensuring:

  • They have the right to upload and store the content
  • The content is accurate and lawful
  • Sensitive data is handled appropriately

Users retain ownership of their uploaded content.

By uploading content, you grant Propiva permission to store, process, and display the content as necessary to operate the platform.

Tenant Identity Documents

Landlords are responsible for ensuring that any tenant identity or referencing documents uploaded to Propiva are collected and processed in accordance with applicable data protection laws.

Propiva acts as a platform provider only and is not responsible for how landlords collect or use tenant information.

Compliance Information Disclaimer

Propiva may provide reminders, guidance, checklists, or informational content relating to UK landlord compliance.

This information:

  • Is provided for general informational purposes only
  • Does not constitute legal advice
  • Should not be relied upon as a substitute for professional advice

Landlords remain fully responsible for meeting their legal obligations.

Maintenance & Communication

Propiva allows tenants to log maintenance issues and landlords to track maintenance activity.

Propiva does not:

  • Arrange repairs
  • Provide contractors
  • Guarantee maintenance outcomes
  • Act as an intermediary in disputes

Any maintenance arrangements remain solely between landlords and tenants.

Availability of Service

We aim to keep Propiva available and functioning reliably, however we do not guarantee:

  • Continuous availability
  • Error-free operation
  • Uninterrupted access

We may:

  • Update features
  • Perform maintenance
  • Modify or discontinue parts of the platform

without prior notice.

Limitation of Liability

To the maximum extent permitted by law, Propiva shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or rental income
  • Legal disputes between landlords and tenants
  • Missed compliance obligations
  • Data loss caused by factors outside our reasonable control

Users are responsible for maintaining their own backups of important documents and information.

Nothing in these terms excludes liability that cannot legally be excluded under UK law.

Intellectual Property

All platform content, branding, logos, software, and design elements relating to Propiva remain the property of Propiva unless otherwise stated.

Users may not:

  • Copy
  • Reproduce
  • Modify
  • Reverse engineer
  • Resell

any part of the platform without written permission.

Termination

We reserve the right to suspend or terminate access to Propiva if:

  • These terms are breached
  • The platform is used unlawfully
  • Activity threatens the security or integrity of the platform

Users may stop using the platform at any time.

Privacy

Use of Propiva is also governed by our Privacy Policy.

Please review the Privacy Policy for information about how personal data is collected and processed.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised effective date.

Continued use of Propiva after changes are published constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have questions about these Terms & Conditions, please contact:

Propiva
Website: propiva.co.uk
Email: info@propiva.co.uk