Frequently asked questions
Getting started
What is Propiva?
Propiva is an online property management platform for landlords. It brings property details, tenant information, documents, compliance records, maintenance and other important information together in one place, helping landlords manage their properties without relying on multiple spreadsheets, folders and email chains.
Who is Propiva designed for?
Propiva is designed for landlords who want a simpler way to organise and manage their rental properties. It can be used by landlords managing a single property as well as those with a growing portfolio.
What can I use Propiva for?
You can use Propiva to organise your properties, store tenant information and documents, keep compliance records, record maintenance issues and upload inventory reports. Your dashboard gives you a clearer view of the information and tasks that need your attention.
Do I need to install Propiva?
No. Propiva is web-based, so you can access it through your web browser without installing desktop software.
Managing properties
Can I manage multiple rental properties with Propiva?
Yes. Propiva can be used to manage multiple rental properties from one account. The Landlord plan supports up to 2 properties, the Portfolio plan supports up to 5 properties, and tailored plans are available for landlords managing more than 5 properties.
What property information can I store in Propiva?
Propiva lets you keep important information associated with each property together, including property details, tenant records, documents, compliance information, maintenance records and uploaded inventory reports.
Can I store tenant information in Propiva?
Yes. Propiva lets you store key tenant information and records alongside the property they relate to. The number of tenants you can manage depends on your plan.
Can I upload property and tenancy documents to Propiva?
Yes. You can upload and store important property and tenancy documents in Propiva, making them easier to find alongside the relevant property information.
Can I upload an existing inventory report?
Yes. Propiva allows you to upload an existing inventory report and keep it with the relevant property records.
Compliance & maintenance
How does Propiva help landlords manage property compliance?
Propiva helps landlords organise compliance records by property and keep track of upcoming compliance dates. This makes it easier to see what is coming up and identify items that may need attention before they become overdue.
Can Propiva remind me about upcoming compliance dates?
Propiva includes email reminders to help you keep track of important upcoming dates. This can reduce the need to manually check separate calendars, spreadsheets or property records.
Can I record property maintenance issues in Propiva?
Yes. You can record maintenance issues against the relevant property, track outstanding work and keep a record of what has been reported and dealt with.
Can I see outstanding maintenance across my properties?
Propiva helps you keep track of outstanding maintenance so you can see which issues still require attention rather than searching through emails or separate property records.
Organising your portfolio
How can landlords keep property information organised?
A simple way to organise rental property information is to keep records grouped by property rather than spread across different folders, spreadsheets and inboxes. Propiva gives landlords one place to keep key property details, tenant information, documents, compliance records and maintenance information together.
How can landlords keep track of compliance dates?
Landlords can keep track of compliance dates by maintaining a clear record of requirements and upcoming dates for each property. Propiva organises compliance information by property and helps surface upcoming dates so you can see what needs attention.
How can I keep track of maintenance across multiple rental properties?
Keeping maintenance records against each individual property makes it easier to see what has been reported, what remains outstanding and what has already been dealt with. Propiva lets you record maintenance issues against the relevant property and maintain a clearer history of reported work.
What is the easiest way to organise landlord documents?
Keeping landlord documents with the property they relate to makes important information easier to find. Propiva lets you upload property and tenancy documents and keep them alongside other records for the relevant property.
Pricing & plans
Can I use Propiva for free?
Yes. Propiva has a Free plan for landlords managing 1 property. It supports up to 2 tenants, 100 MB of document storage, essential compliance checks, up to 5 maintenance jobs and email reminders.
How much does Propiva cost for landlords?
Propiva has a Free plan for one property. The Landlord plan costs £4.99 per month and supports up to 2 properties, while the Portfolio plan costs £8.99 per month and supports up to 5 properties. Tailored pricing is available for larger portfolios.
Does Propiva offer annual billing?
Yes. Propiva offers annual billing for its paid Landlord and Portfolio plans. The Landlord plan is £50 per year, while the Portfolio plan is £90 per year.
Which Propiva plan is right for me?
The right Propiva plan mainly depends on the number of properties you manage. The Free plan is for 1 property, Landlord supports up to 2 properties and Portfolio supports up to 5 properties. If you manage more than 5 properties, Propiva offers tailored Custom pricing.
What happens if I manage more than five properties?
If you manage more than 5 properties, Propiva's Custom plan is designed for larger portfolios. It offers tailored pricing and higher or unlimited allowances for areas such as tenants, document storage and maintenance jobs.
How many tenants can I manage on each Propiva plan?
The Free plan supports up to 2 tenants, Landlord supports up to 10 tenants and Portfolio supports up to 25 tenants. Custom plans support unlimited tenants.
How much document storage do I get with Propiva?
Document storage depends on your plan. Free includes 100 MB, Landlord includes 10 GB, Portfolio includes 25 GB and Custom plans include unlimited document storage.
Support & accounts
What support is available with Propiva?
The support available depends on your plan. Landlord includes email support, Portfolio includes priority email support, and Custom plans include phone and email support.
How do I contact Propiva?
You can contact the Propiva team through the Contact page. Existing customers can also use the support options included with their plan for account-specific assistance.